Refund and Returns Policy

All products are custom-made to order, and therefore, refunds/returns are only accepted in case of genuine defects timely informed to us by the customer and we do not offer change of mind returns.

Cash on Delivery orders are only eligible for replacements in case the return scenarios described below are met. They are not eligible for refunds under any case.

Overview of Returns Policy

Our refund and returns policy lasts 24 hours from the time of delivery. If the time limit has passed, we can’t offer you a full refund or replacement.

To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. An unboxing video is MANDATORY to ascertain that the artwork was wrong or damaged.

Eligible Return Scenarios

We ensure only the best quality reaches our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variations in looks and finish. The colors shown on the website are close to the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly. We encourage you to make sure you have checked all details before placing your order.

If you receive any of the following, you are eligible for a replacement, or refund:

Wrong item delivered
Damaged product during transit
Incorrect size received
Incomplete product

When will return not accepted or allowed?

Returns cannot be accepted for reasons such as:

Change of mind after placing the order.
Preference for another artwork after delivery.
Slight variation in colors as visible on listing and final delivery.
Expecting a hand-painted artwork instead of a canvas printed artwork.
Expecting actual raised paint texture on the artwork.
Didn’t like the quality of the product/doesn’t match with my home decor
Size not as per requirement
Changed my mind
Poor handling of product post-delivery leading to damage.
Did not understand the dimensions/design/look fully from the listing.
Don’t need/want anymore
Order Cancellation
After Self-Pickup of product from our store: In case you select Self-Pickup option at checkout, you can inspect the product at our store before accepting it. Once the artwork leaves our store, you are responsible for it including any damage.

How to Raise a Return Request

Please contact us within 24 hours of receiving your order through Email: contact@artmovo.com

Please share clear photos or videos of the issue along with your order number. An unboxing video is required to help us verify transit-related damage and process your request smoothly.
Once we receive your request, our team will review the details and, if required, arrange a pickup from your address. Kindly ensure the artwork is packed securely to avoid any further damage during transit.
After the product reaches us, it will undergo a routine quality inspection. If the reported issue is verified, we will proceed with a replacement, or refund, depending on the situation.

Cancellation Policy

Orders may be cancelled within 12 hours of being placed.

If the cancellation request is received within this period, a full refund of the prepaid order amount will be processed to the original payment method or designated bank account.

Since every artwork is made specifically for your order, cancellation requests received after 12 hours cannot be accepted, as production would have already begun.

Exchange Policy

We don’t allow exchange for different product in most circumstances. The customer will need to place a new order to get a different product.

Refund Policy

This is only applicable for prepaid orders. Cash on Delivery (COD)/ Pay on Delivery orders are not eligible for refunds, only replacement of artwork in case of transit damage.

Refund is only applicable if our return policy and conditions mentioned above are met.

Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, a refund will be processed within 48 hours with our payment gateway partner. Your refund shall reach out within 7 days or as per the timeline decided by the payment gateway and your bank.