Shipping Policy

By placing an order through this Website, you will be agreeing to the terms below, in addition to the Terms and Conditions and Privacy Policy. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Time – Your order will be dispatched within 4 business days of placing the order. We strive to ensure that your artwork is carefully prepared and packaged for safe transit.

Delivery Time – We aim to deliver your order to most pin codes in India within 8-12 business days from the date of order. Please note that delivery times may vary depending on your location and external factors beyond our control.

Shipping Partners – We work with trusted shipping partners like Delhivery, BlueDart and others to ensure a reliable and efficient delivery service. We provide a tracking number to you when your order is dispatched.

Self-Pickup Service: We also provide our customers a way to pickup their order from our office/store in New Delhi, at their chosen time slot. In case of Self-Pickup, you are responsible for arranging transport and ensuring that the artwork reaches the destination safely. There will be no returns or refunds once you leave our store with the artwork. We offer a nice DISCOUNT if you choose this method, which is automatically applied at checkout. 

2. Delivery Time Variation

Delivery timelines may vary due to factors such as:

• Courier partner delays
• Remote or restricted locations
• Weather disruptions or natural disasters
• Operational issues beyond our control

3. Shipping Charges

• Shipping charges are calculated automatically at checkout based on your delivery location.
• If a delivery attempt fails due to incorrect address or order refusal, re-shipping will incur additional delivery charges.

4. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery addresses.

Artmovo.com  is not responsible for failed deliveries or delays due to:

• Wrong or incomplete address
• Inaccessible delivery location
• Unavailable contact at the time of delivery
• If the item is returned to us, it can be re-shipped after paying re-delivery charges.

5. Delivery Issues

Once an order is marked “Delivered” by the courier, Artmovo is not liable for any theft, loss, or damage thereafter.

6. Damaged or Incorrect Delivery?

You must notify us within 1 day of delivery and share a mandatory unboxing video. For more, read our Return/Refund Policy here.

7. Delivery Delays

We strive to deliver your orders within the expected timeframe. However, delays can happen due to:

• Courier logistics issues
• Remote or hard-to-reach areas
• Bad weather or natural calamities
• Government restrictions or strikes
• Unforeseen operational challenges

8. Cancellations and Modifications

• Orders cannot be canceled or modified once they enter production or are dispatched.
• Orders can only be canceled or refunded if found defective, damaged, or incorrect at the time of delivery, as per our Return & Replacement Policy
  

9. Shipping, Logistics & Delivery Guarantee

All orders are shipped through third-party logistics partners. In case a package is delayed, misplaced, or stuck in transit, we can assist by raising a complaint with the respective logistics provider. Since logistics operations are handled by an independent company, we cannot commit to any specific resolution timeline or take responsibility for delays caused by the courier partner. However, we do guarantee that your product will be delivered to you safely, and in the rare event of damage or loss, we will support you with a replacement/refund as per our policy.

10. Self-Pickup 

We also provide our customers a way to pickup their order from our office/store in New Delhi, at their chosen time slot. In case of Self-Pickup, you are responsible for arranging transport and ensuring that the artwork reaches the destination safely. There will be no returns or refunds once you leave our store with the artwork. We offer a nice DISCOUNT if you choose this method, which is automatically applied at checkout. 

• You can select from 6 slots spread over three days, made available from 4 days after placing your order. i.e. at the time of checkout on 1st of month, you can select slots from 4th,5th,6th days of the month and so on.
• Self-pickup shipping cannot be later changed to Delivery shipping without forfeiting the self-pickup discount availed at checkout. In case you wish to convert your order to Courier Shipping, you must pay the additional fees as guided by our customer care.
• The customer is responsible for pickup of the artwork, and inspecting the artwork before accepting it. Refund and returns are not applicable once the artwork leaves our store.

Common FAQs:

Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount, which may vary based on your location. 

Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional charge. You can reach out to our customer care via email or whatsapp after placing the order within 12 hrs.

Q: Can I make changes to my order after it has been placed?
A: It may be possible to make changes to your order depending on the status of the order and the item(s) you have purchased. Please contact customer service as soon as possible if you would like to make changes to your order.

Q: Do you have a physical store location?
A: Yes, we have a physical store location in Connaught Place, New Delhi 110001.

Q: Do you have self-pickup option at physical store location?
A: Yes, We also provide our customers a way to pickup their order from our office/store in New Delhi, at their chosen time slot. In case of Self-Pickup, you are responsible for arranging transport and ensuring that the artwork reaches the destination safely. There will be no returns or refunds once you leave our store with the artwork. We offer a nice DISCOUNT if you choose this method, which is automatically applied at checkout.

Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on the delivery partner website. You can also check the status of your order by logging into your account on our website.